9KT Yellow Gold Trace Chain

Change-of-mind returns

If you change your mind about an item, please email info@holygrace.com.au within 7 calendar days of receiving your order to request a return. For eligible change-of-mind returns, we offer a refund, store credit, or exchange. The customer is responsible for return postage.

Change-of-mind returns are available only for jewellery that is new and unworn, in the condition it was purchased

Faulty or defective items

Our products are guaranteed for workmanship. If you receive a faulty or defective item, please contact us at info@holygrace.com.au as soon as possible, preferably within 7 working days of receiving your order. We will assess the issue and provide a remedy in accordance with your rights under Australian Consumer Law. The 7-working-day contact request does not limit those rights. Damage caused by loss, accidental damage, mistreatment, modifications to the design, or exposure to perfume, hairspray, water or other agents is not covered by our workmanship guarantee; this does not affect your rights under Australian Consumer Law.

For an eligible refund, we process the refund within 3 days after we receive and approve the returned item.

Returns address:

H.G
PO Box H170
HURLSTONE PARK NSW 2193
Australia

Cancellation

You have the right to cancel or change your order prior to despatch. It is your responsibility to give notice of your wish to cancel or change within this cancellation period by email at info@holygrace.com.au.